Returns & Damage Policy

At Wordorate, we take pride in delivering high-quality, made-to-order prints. Each piece we create is crafted with care and attention to detail. Due to the custom nature of our products, we do not accept returns or exchanges once an order has been placed.

However, we understand that sometimes items may arrive damaged. If this happens, we are here to help you. Your satisfaction is paramount to us, and we want to ensure that you receive your print in perfect condition.

If your print arrives damaged, please follow these steps to facilitate the replacement process:

1. Document the Damage: Take clear and detailed photos of both the damaged print and the packaging it arrived in. This documentation will help us assess the situation and process your claim efficiently.

2. Contact Us: Send the photos along with a brief description of the issue to us via email at info@wordorate.com. Please include your order number to help us identify your purchase quickly.

Once we receive your email, we will promptly file a claim with our shipping provider. We will arrange for a replacement print to be created and shipped to you at no additional cost.

Thank you for choosing Wordorate. We appreciate your understanding and support as we work to address any issues you may encounter. Your satisfaction is our priority, and we are committed to enhancing your space with exceptional art.